Axelos

ITIL® 4: Strategist Direct, Plan, and Improve

(ITIL4-SDPI.AN1) / ISBN : 978-1-64459-255-7
This course includes
Lessons
TestPrep
Lab
AI Tutor (Add-on)
116 Review
Get A Free Trial

About This Course

Skills You’ll Get

Interactive Lessons

11+ Interactive Lessons | 91+ Quizzes | 87+ Flashcards | 87+ Glossary of terms

Gamified TestPrep

40+ Pre Assessment Questions | 2+ Full Length Tests | 40+ Post Assessment Questions | 80+ Practice Test Questions

1

About the ITIL story

  • Meet the Axle employees
  • The story so far
2

ITIL Foundation recap

  • The ITIL service value system
  • The four dimensions model
3

Introduction

  • Why direction, planning, and improvement matter
  • Directing
  • Planning
  • Improvement
  • The role of measurement and reporting
  • Direction, planning, and improvement of the ITIL SVS
  • Applying the guiding principles
  • Value, outcomes, costs, and risks in direct, plan, and improve
  • Direction, planning, and improvement for everyone
4

Strategy and direction

  • Strategy management
  • Defining the structures and methods used to direct behaviors and make decisions
  • The role of risk management in direction, planning, and improvement
  • Portfolio management: a key decision-making practice
  • Direction via governance, risk, and compliance
  • Summary
5

Assessment and planning

  • Basics of assessment
  • Basics of planning
  • Introduction to value stream mapping
  • Summary
6

Measurement and reporting

  • Basics of measurement and reporting
  • Types of measurements
  • Measurement and the four dimensions
  • Measurement of products and services
  • Summary
7

Continual improvement

  • Creating a continual improvement culture
  • Continual improvement of the service value chain and practices
  • Continual improvement in organizations
  • The continual improvement model
  • Using measurement and reporting in continual improvement
  • Summary
8

Communication and organizational change management

  • Basics of effective communication
  • Identifying and communicating with stakeholders
  • Basics of OCM
  • Summary
9

Developing a service value system

  • Adopting the guiding principles
  • Centre of excellence for service management
  • The four dimensions of service management in the SVS
  • Summary
10

Bringing it together

  • Modern leadership
  • Using the guiding principles for direction, planning, and improvement
  • Summary
11

Conclusion

Introduction

  • Discussing Improvements in SVS

Strategy and direction

  • Discussing about the Strategies of Business

Assessment and planning

  • Identifying Pros and Cons of Assessment Methods
  • Discussing about Organizational Performance
  • Understanding Assessment Objectives and Criteria
  • Identifying Pros and Cons for Evidence Collection
  • Understanding Factors of Work Methods

Measurement and reporting

  • Understanding Measurement Types
  • Discussing about the Planning and Evaluation Model
  • Understanding Levels of the Planning and Evaluation Model

Continual improvement

  • Discussing about the Implementation of the Continual Improvement Model

Communication and organizational change management

  • Understanding Communication Methods
  • Discussing about a Stakeholder Communication Plan
  • Discussing about Organizational Change Management

Developing a service value system

  • Identifying Factors for Archetypal Service Relationship Types
  • Discussing about the Four Dimensions of SVS
  • Identifying Features of Evaluation Activities

Bringing it together

  • Discussing about the Implementation of the Guiding Principles

Any questions?
Check out the FAQs

Still have unanswered questions and need to get in touch?

Contact Us Now

ITIL® 4: Strategist Direct, Plan, and Improve

$ 1229.19

Buy Now
scroll to top