CompTIA Computer Software Technician (A+ 220-1002)

Operating systems

• Module A: Windows versions and features
• Module B: Non-Windows operating systems
• Module C: Operating system installation and upgrades
• Module D: Applications and scripting
• Summary

Windows management

• Module A: Operating system features and tools
• Module B: Control Panel utilities
• Module C: Command-line tools
• Module D: Operating system troubleshooting
• Summary

Windows networking

• Module A: Network shares
• Module B: Network connections
• Module C: Connection troubleshooting
• Summary

Security principles

• Module A: Threats and vulnerabilities
• Module B: Security controls
• Summary

Security technologies

• Module A: Operating system security
• Module B: Security hardware and software
• Summary

Securing devices and data

• Module A: Workstation security
• Module B: Mobile device security
• Module C: Network security
• Module D: Security troubleshooting
• Summary

Operational procedures

• Module A: IT operations
• Module B: Incident response
• Module C: Backup and recovery
• Summary

Safety and professionalism

• Module A: Safety
• Module B: Environmental factors
• Module C: Professionalism
• Summary

Appendix A