BUS102.KZ1
Business Communication & Professional Writing
- Practice in 39 Hands-On Labs — nothing to install
- 13 Interactive Lessons and 38 topics mapped to the official exam objectives
- 219 Practice Test Questions
Intermediate Self-paced · 1 year access
39 Hands-On LiveLabs
Practice real IT tasks in guided environments.
- Real environments
- Auto-graded
- No installation
13Interactive Lessons
38Topics
39LiveLab
219Practice Test Questions
12Videos
120Flashcards
120Glossary of terms
01 / Lessons & labs
See exactly what you will learn and practice
Lessons
13 Interactive Lessons · 38 topics01 Preface +
02 Foundations of Business Communication 3 topics · 4 LiveLab +
- Communication in Modern Organizations
- Communication in the Contemporary Workplace
- Communication Barriers and Feedback
4 LiveLab in this lesson — see the labs panel →
03 Audience, Purpose, Ethics, and Inclusion 3 topics · 4 LiveLab +
- Audience and Purpose Analysis
- Ethical and Responsible Communication
- Inclusive and Accessible Communication
4 LiveLab in this lesson — see the labs panel →
04 Professional Writing Process and Style 3 topics · 2 LiveLab +
- Planning Business Messages
- Drafting Clear and Concise Messages
- Revising, Editing, and Proofreading
2 LiveLab in this lesson — see the labs panel →
05 Professional Email, Memos, Letters, and Messaging 3 topics · 3 LiveLab +
- Professional Email Communication
- Memos and Business Letters
- Workplace Chat and Secure Short-Form Communication
3 LiveLab in this lesson — see the labs panel →
06 Routine, Positive, Negative, and Persuasive Messages 3 topics · 2 LiveLab +
- Routine and Positive Messages
- Negative and Sensitive Messages
- Persuasive Business Messages
2 LiveLab in this lesson — see the labs panel →
07 Interpersonal, Emotional, Team, and Meeting Communication 3 topics · 4 LiveLab +
- Interpersonal Communication Skills
- Team and Collaborative Communication
- Meetings and Workplace Discussions
4 LiveLab in this lesson — see the labs panel →
08 Intercultural and Global Business Communication 3 topics · 4 LiveLab +
- Culture and Communication
- Global Teams and Virtual Collaboration
- International Business Correspondence
4 LiveLab in this lesson — see the labs panel →
09 Research, Evidence, Data, and Visual Communication 4 topics · 3 LiveLab +
- Business Research and Source Evaluation
- Communicating Quantitative Information
- Presenting Quantitative Information
- Visual and Document Design
3 LiveLab in this lesson — see the labs panel →
10 Reports, Proposals, and Executive Documents 3 topics · 2 LiveLab +
- Informational and Analytical Reports
- Business Proposals
- Executive Communication
2 LiveLab in this lesson — see the labs panel →
11 Presentations, Briefings, and Public Speaking 3 topics · 3 LiveLab +
- Planning Business Presentations
- Designing Presentation Materials
- Delivering Professional Presentations
3 LiveLab in this lesson — see the labs panel →
12 Artificial Intelligence and Digital Communication 3 topics · 4 LiveLab +
- AI-Assisted Business Writing
- Responsible AI and Communication Ethics
- Digital Reputation and Social Communication
4 LiveLab in this lesson — see the labs panel →
13 Career, Leadership, Crisis, and Strategic Communication 4 topics · 4 LiveLab +
- Career and Employment Communication
- Leadership and Strategic Communication
- Crisis and Reputation Communication
- Professional Communication Portfolio
4 LiveLab in this lesson — see the labs panel →
Hands-On Labs Our edge
39 LiveLabs- Choosing the Right Communication Channel
- Building Professional Credibility and Trust
- Mastering the Situation-Behavior-Impact (SBI) Model
- Improving Workplace Communication Through Clarification and Feedback
- Adapting Communication to Audience and Purpose
- Improving Accessibility of Business Documents
- Bridging Global Communication Gaps
- Making Ethical Communication Decisions
- Strengthening Professional Writing Through a Structured Process
- Restoring Trust After Project Delays
- Strengthening Professional Writing Through a Structured Email Process
- Restoring Alignment During Project Failures
- Verifying Before Trusting
- Delivering Difficult News Professionally
- Mastering Persuasive Stakeholder Advocacy
- Building Alignment Through Active Listening and Empathy
- Listening Before Responding
- Reviewing and Refining Business Documents for Client Communication
- Bridging Cultural Divides in Negotiation
- Adapting Across Cultures
- Coordinating Communication Across a Global Virtual Team
- Adapting Business Messages for Global Communication
- Bridging Global Negotiation Styles
- Evaluating Information Sources for Evidence-Based Decision-Making
- Restoring Integrity in Visual Reporting
- Visualizing Business Performance for Management Decision-Making
- Analyzing and Communicating Service Performance Findings
- Executive Briefing for Critical Migration
- Creating Effective Business Presentations for Management Communication
- Mastering High Stakes Presentation Q&A
- Handling Presentation Questions
- Improving Workplace Communication with Generative AI
- Refining Business Communication Prompts with Generative AI
- Defending Brand Integrity Under Fire
- Managing Digital Reputation Through Responsible Social Communication
- Structuring Behavioral Interview Responses Using the STAR Method
- Managing Crisis Communication
- Navigating High Stakes Executive Skepticism
- Tailoring Organizational Change Communication to Stakeholder Needs
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- 1 year of full access
- 39 LiveLab included
- Certificate of completion
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